Job Title: Substance Misuse Team Leader
Location: Tower Hamlets/Hackney
Type: Permanent
Salary: £30,082 - £36,766 per annum
Sanctuary Personnel is currently seeking a Substance Misuse Team Leader to join our client's dynamic team.
About Our Client
They are a social enterprise dedicated to empowering individuals to break the cycle of crime or addiction and move forward with their lives. For over 25 years, they have supported people in building positive and productive lives, regardless of their past. They believe in the potential for lasting change in everyone. Their services have helped thousands to secure employment, reunite with their families, build friendships, and establish a sense of community.
They deliver Commissioned Rehabilitative Services (CRS) directly for HMPPS, focusing on Accommodation, Dependency and Recovery, and Personal Wellbeing across various regions in the UK.
Role Overview
As a Team Leader in the Dependency and Recovery Services, you will work within a hybrid model as part of a flexible, multi-disciplinary team. Your role will involve working in person and travelling across probation delivery units in Tower Hamlets, Hackney, and the City. Based primarily in Tower Hamlets and Stoke Newington probation offices, you will also engage in virtual service delivery as necessary. Your role is crucial in supporting staff and developing stakeholder relationships.
The service aims to improve client engagement with treatment services and bridge the gap between probation and substance misuse services in the community. You will manage a team of practitioners delivering Dependency and Recovery Services to adult males under probation supervision, supporting their action plans and recovery journeys. Building and maintaining positive relationships with probation practitioners and all stakeholders involved in service user care is essential.
Key Responsibilities
Leadership and People Management
- Develop strong relationships with colleagues in the Probation Delivery Unit, attending regular team meetings and promoting the service.
- Act as a positive role model during periods of change.
- Represent the organisation at regular meetings with key stakeholders.
- Support individual development needs for direct reports, providing regular line management and probation reviews.
- Ensure interventions are delivered to required standards through observed practice sessions, file checks, and constructive feedback.
- Manage team performance and dynamics to maintain a positive working environment, in conjunction with HR and the Service Manager.
- Lead by example in self-care and maintain a positive attitude.
Service Management
- Oversee effective management of service areas under your responsibility.
- Compile and share the service rota with the team, ensuring staff are based at probation units.
- Attend and chair case management and performance meetings.
- Encourage integrated working with partners and ensure a clinic timetable is in place at all probation offices.
- Manage resources effectively to meet targets and deadlines according to contractual requirements.
- Ensure interventions meet the needs of service users and comply with internal process audits and contractual obligations.
- Maintain live records and complete reports as requested by the line manager.
- Build and maintain effective relationships with all stakeholders, ensuring appropriate support is provided.
Quality and Safety
- Conduct regular service audits and develop action plans to address issues and share good practice.
- Ensure information for audit, research, and reporting is efficiently collected, recorded, and collated.
- Manage risks in liaison with the Service Manager, supporting regional governance meetings and updating risk documentation.
- Promote health, safety, and security in the workplace, highlighting risks to the Service Manager and Head of Governance.
- Manage confidential information in accordance with statutory duties and best practice.
- Ensure departmental compliance with all relevant legal, regulatory, and ethical responsibilities.
Administration
- Maintain case management documentation to expected audit standards.
- Monitor data input to meet commissioner and reporting requirements.
- Compile data reports to evidence meeting contractual targets.
- Complete and maintain action plans and assessments to required standards.
Other Duties
- Undertake additional tasks and responsibilities as deemed appropriate by the Service Manager.
- Flexibility may be required across London as needed.
Requirements
Essential
- Demonstrable experience in team management, performance, and development.
- Genuine interest in motivating and developing people.
- Experience in key relationship management.
- Knowledge and experience of implementing formal procedures and policies.
- Excellent problem-solving and negotiation skills.
- Project and time management skills.
- Knowledge of issues facing service users in the criminal justice sector.
- Experience in managing high caseloads, carrying out risk assessments, and maintaining effective case records.
Desirable
- Experience in a 12-step primary care programme.
- Personal experience of addiction/imprisonment (with specified clean time/release periods).
- Experience in the criminal justice sector.
- Knowledge of the Recovery Agenda.
Personal Attributes
- Proactive, resilient, adaptable, confident, team-oriented, and open to feedback.
- Level 3 Management qualification or demonstrable experience in a comparable role.
Join our client and be part of a dedicated team making a tangible difference in the lives of individuals seeking to rebuild their futures. Apply today through Sanctuary Personnel to help our client continue their mission of empowering lasting change.
