Youth Offending Service Operations Manager

Main Purpose of the Job:

The YOS Operations Manager leads efforts to prevent youth offending and re-offending through effective service delivery. The role ensures compliance with relevant legislation while managing the day-to-day operations of the Youth Offending Service (YOS) and leading a multi-agency team. The manager contributes to strategic goals aimed at reducing youth custody and re-offending.

Key Responsibilities:

• Operational Management and Leadership:

  • Oversee the operational management of the multi-agency YOS in line with council policies and national standards.
  • Lead on key thematic areas, including Youth Court services, out-of-court disposals, and end-to-end youth justice management.
  • Manage risks and advise senior management on serious incidents and risks within the YOS.
  • Work towards reducing youth custody and first-time entrants into the justice system.

• Case and Risk Management:

  • Oversee case management, including case allocation, assessments, and intervention planning for young people.
  • Ensure effective management of high-risk cases and safeguarding concerns.
  • Provide specialist support and intervention to young people involved in the justice system, from pre-court through to resettlement.

• Staff Management and Development:

  • Manage a multi-disciplinary team, providing supervision, task allocation, and performance management.
  • Ensure ongoing professional development for team members through training and performance reviews.
  • Address staffing issues such as complaints and disciplinary actions as necessary.

• Quality Assurance and Compliance:

  • Develop and implement performance management and quality assurance frameworks to meet national and local targets.
  • Regularly audit casework and activities to ensure adherence to policies and procedures.
  • Contribute to external inspections and reviews (e.g., HMIP, Ofsted) to maintain service quality.

• Strategic Development and Partnerships:

  • Contribute to strategic planning for the YOS, ensuring alignment with local and national youth justice goals.
  • Represent the YOS in various professional forums, advocating for the service and building strong partnerships.
  • Negotiate and monitor service level agreements with partner agencies to improve outcomes for young people.

Additional Responsibilities:

• Assist with recruitment, training, and employee relations.
• Ensure that services comply with the council’s equal opportunities and health and safety policies.
• Participate in the council’s performance appraisal system and manage staff development plans.
• Manage evening and weekend work when required.
• Take responsibility for personal development and ensure ongoing professional growth