Sanctuary Personnel, a dedicated and award-winning recruitment agency with a TrustPilot score of 4.9/5 and nearly 1000 reviews has an exciting Locum opportunity available for an experienced Social Work Contract & Referral Officer to join a well-established Children’s service based in Croydon.
Pay Rate: £44.50 per hour (assignment rate)
Contract: Locum, 3-Months
Hours: Full-time. 36 hours per week. The postholder may be required to work evenings, weekends, and occasional public holidays, to meet service requirements.
Benefits of working for Sanctuary Personnel:
- Effortless Registration: Say goodbye to paperwork! Our fully online and paperless registration service streamlines the process, making it convenient and hassle-free for you.
- Compliance Made Easy: Enjoy peace of mind with our free DBS and compliance service, which includes paid-for mandatory e-learning and practical training modules tailored to your needs.
- Exclusive Opportunities: Unlock access to prestigious Social Work roles that you won't find elsewhere. From collaborating with NHSBT to supporting vital projects at The Home Office and Vaccination Centres or relocating candidates to Australia, The Falkland Islands and many other destinations, our network opens doors to diverse and impactful assignments in the UK and globally.
- Expert Guidance and Support: Benefit from personalised clinical governance and revalidation support from our in-house qualified health professional with over 15 years of experience. We're here to ensure you're always on top of your game.
- Rewarding Referral Program: Spread the word and reap the rewards! Refer a friend that works in Social Work and receive a generous £250 bonus once they've completed just 100 hours of work. The best part? There's no limit to how many friends you can refer.
- Professional Development: Working as a locum in Social Work provides opportunities for continuous professional development. You may encounter new challenges, technologies, and best practices in different settings, which can enhance your clinical skills and knowledge.
Duties:
- Contribute to the effective delivery of a Front Door service ensuring timely, responsive, and effective decision making to support and safeguard children, young people, parents, and carers
- Ensure that all enquiries and referrals from professionals and members of the public receive a timely decision and that feedback is provided on all contacts
- Support the MASH transformation working alongside social workers, managers, and partners in embedding new approaches to MASH process and practice to ensure a timely, consistent, and high-quality service to the residents of Croydon
- Process all enquiries, referrals, and service / information requests accurately and promptly highlight any urgent matters to the MASH Team Manager accordingly
- Ensure the effective implementation and use of the Children’s Portal ensuring that the quality of information provided supports high quality referrals
- Support the training of partners alongside colleagues in the MASH to enhance learning and support the continuous improvement of the MASH
- Respond politely, efficiently, and sympathetically to enquiries from professional organisations, e.g., Health, Police, Education, Probation, and the Courts and from members of the public
- Actively listen to assess and clarify the needs of the enquirer
- Handle difficult or sensitive enquiries effectively using listening and rapport building skills
- Undertake follow-up action liaising with departmental, council, and external colleagues, as necessary
- Deal with difficult conversations and communicating effectively with enquirers who have varying needs and requirements
- Undertake clerical, administrative and ICT data loading duties within the office including maintenance of files and records, sorting, and distributing mail, filing, record keeping, answering telephone calls, maintaining office supplies, and providing general office support
- Record requests for resources and information relating to external agencies and other council services ensuring service users receive all relevant information
- Maintain a range of information and forms for use by service users and the service
- Collect and collate information needed for monitoring the effectiveness of the service
Requirements of the Contract & Referral Officer:
- Degree or equivalent in social work
- Current Social Work England registration
- Basic knowledge and understanding of Safeguarding, Children’s Social Care and Early Help including Continuum of need
- Good understanding of the need to safeguard confidential information, to respect the privacy of families and colleagues
- Appreciation and understanding of Cultural diversity
- Knowledge of ICT systems and processes
- Ability to use a range of databases, including EHM & CRS and with any training needed, to input information with a high degree of accuracy
- Demonstrate accurate and speedy computer data inputting skills
- Ability to communicate information accurately and clearly – both to members of the public and professionals and colleagues within MASH
- Ability to identify and communicate safeguarding concerns urgently with relevant social worker / manager
- Ability to work positively with families, professionals, and colleagues from a range of agencies
- Ability to work in a customer focused manner
- Ability to work as part of a team
- High levels of self-organisation skills and ability to manage own workload, prioritise work and meet performance targets in a fast paced and focused environment
- Ability and willingness to work across teams when instructed and follow management direction
- Willingness to undertake on-going Continued Professional Development and participate in supervision and team / service meetings
- Experience of working in a role where children’s social care or family support / early help is an element
- Experience of administrative / clerical work and understanding of office procedures within a busy and sensitive public environment
- Experience of dealing with the public
- Experience of navigating and adding to ICT Systems
Contact:
This Contract & Referral Officer job is advertised by Michael Bowen; if you are interested in this position please click above to apply now.
We welcome applications from Social Workers who meet the above requirements.
Regretfully we are only able to respond to experienced Social Work candidates who meet these requirements for this Social Work role as we need to meet our clients’ requirements, but please feel free to browse our open roles that may be more suitable for you.
Reasonable Adjustments:
If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into your work placement.
