Sanctuary Personnel are looking for a social care advisor to work with Richmond & Wandsworth council. This is a full-time position, and we are paying £16.30 Paye and £20.37 Umbrella per hour for this role.
The role:
The Social Care Advisor will be based in the First Contact team within the Front Door service and provide an effective, accessible, customer-focussed first point of contact service for Adult Social Care.
The potholder will provide good quality information and advice on Council and partner services to people contacting the Council via a range of different channels. The Social Care Advisor will effectively identify known adults, new referrals, and unpaid carers to offer them the best user journey and experience possible.
Key Responsibilities:
To provide a prompt, courteous and knowledgeable response to all enquiries via telephone, email, letter, social media, online or in person to deliver high quality customer service and help local people to successfully navigate services including consideration of individual communication needs.
To promote independence and informed choice by providing personalised information and advice covering a range of topics including community resources, care and support and independent living, paying for care, safeguarding and preventative services including reablement, equipment, care technology, and Telecare.
To recognise and identify carers and promote carer’s wellbeing through the provision of personalised information and advice covering a range of topics relevant to carers and the people they care for.
To signpost people to alternative services in line with the strengths-based approach, redirecting and providing contact information as required and working alongside care navigation and social prescribing services where appropriate.
To maintain an up-to-date knowledge of services in the local community, maintaining good working relationships with voluntary sector organisations, health, other Council Departments, and partner organisations.
Applicant Requirements:
- Qualifications: GCSEs A-C or equivalent including at least English and Maths.
Educated to A Level standard or equivalent experience. - Experience: 2+ years working within a similar role.
- Travel: Clean UK driving license with the ability to commute to and from work independently.
- Hours: 36 hours p/w.
Working with Sanctuary Personnel:
We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards, and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.
We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.
