Job Title: Personal Assistant
Reports to: Business Support Manager
Location: Ipswich, full-time office based
Job Type: Permanent
Hours: 37 hours per week, Monday to Friday
Salary: £25,000 per annum
About the job
You will provide administrative and secretarial support to the management team and associate psychologists, enabling them to increase value they deliver to the organisation through more effective working practices. You will be part of a service that seeks positive outcomes for children, young people and their families. We are a small, friendly team delivering meaningful work.
Who are we?
Skylakes Psychology is a values-driven service providing psychological solutions for children, young people, and their families for public and private sector clients. We are a delivery arm of Sanctuary Personnel and share a bold passion for developing high-impact and sustainable solutions so everyone can have a brighter future. We help organisations needing support meet their service obligations to achieve child-centred, high-quality, timely work. Our solutions are children and family-orientated, agile and accountable.
Our values:
- People – we empower and elevate ourselves and each other.
- Integrity – we do the right thing.
- Innovation – we think differently to find solutions and challenge the status quo.
- Excellence – we strive to be the best we can be.
What you’ll be doing
You will:
- Diary management, arranging appointments and scheduling remote and face to face meetings
- Minuting meetings and distributing meeting packs and minutes to attendees
- Managing email and telephone enquires
- Pre-populating templates in readiness for the psychologist to complete their assessment and consultation
- Proof reading, correcting spelling, grammar and formatting errors and ensuring documents are complete
- Electronic filing and housekeeping of file storage and database systems
- Coordinating support across the service for the management team and supporting them to produce presentations, strategy documents, training materials and service plans.
- Support initial set up of a contract and produce any internal tools and templates required
- Maintain accurate records and observe data protection protocols
- Support colleagues and clients to problem solve any challenges that arise
- Produce performance reports and internal updates on activities
- Organise and attend meetings with colleagues and/or clients as required
- Coordinate training sessions, events and disseminate information
- Prepare and issue letters and general administrative tasks to support the service
- Supporting the wider service delivery and business development management team with administration tasks.
What you’ll need
- Proven experience as a personal assistant, administrator, or similar position
- Strong IT skills and competent in using Microsoft Office suite
- Excellent business writing skills and confident using the telephone
- Able to communicate effectively at all levels of the organisation and partner agencies
- Effective time management and organisational skills
- Attention to detail
- Proactive approach and able to work autonomously
- Desire to learn and develop
- Keen interest in empowering others and delivering high standards of service
- Able to handle confidential information appropriately and exercise discretion
- Enhanced DBS check
Role Specific Competencies:
- Organisation and time management: coordinate tasks and activities to maximise effectiveness of your efforts and ensure deadlines are met.
- Communication: able to convey information clearly and be receptive and responsive to others input.
- Attention to detail: thorough when performing work and strives to achieve accuracy and consistency in all tasks.
- Flexibility: respond positively to changes, adapt to customer needs, and persist in the face of unexpected challenges.
- Customer service: apply effective interpersonal skills and problem-solving skills
- Teamwork: developing effective relationships, maintain open lines of communication and work well with others.
- Problem solving: overcome obstacles and challenges, come up with solutions and make effective and timely decisions.
Benefits
- Competitive salary, company pension and life assurance
- Opportunities for learning, development and career advancement
- 25 days annual leave in addition to UK bank and other public holidays
- Central Ipswich office less than 10 minutes from the train station and within walking distance of the town.
Equal Opportunities
We aim to be an equal opportunity employer and encourage people from all backgrounds to apply.
