Job Type: Permanent
Hours: 37 hours per week, Monday to Friday
Salary: £25,000 per annum
About the job
In our service delivery division, Skylakes Psychology, you will run and administer client programmes for non-statutory work, including training and coaching programmes and traded services. You will be part of a service that seeks positive outcomes for children, young people and their families. We are a small, friendly team delivering meaningful work. Full training will be given, and you will learn how to administer our statutory programmes to give you a wider knowledge base and understanding of the work.
Who are we?
Skylakes Psychology is a values-driven service providing psychological advice for children, young people, and their families on behalf of public and private sector clients. We are a delivery arm of Sanctuary Personnel and share a bold passion for developing high-impact and sustainable solutions so everyone can have a brighter future.
We help organisations needing support meet their service obligations to achieve child-centred, high-quality, timely work. Our solutions are children and family-orientated, agile and accountable.
Our values:
• People – we empower and elevate ourselves and each other.
• Integrity – we do the right thing.
• Innovation – we think differently to find solutions and challenge the status quo.
• Excellence – we strive to be the best we can be.
You will:
• Run and administer our non-statutory programmes, ensuring effective processes and systems are in place.
• Report on progress against internal standards and client expectations.
• Implement new contracts and produce any internal tools and templates required.
• Deliver exceptional customer service and uphold our values.
• Strive continually to improve the service's efficiency, quality, and impact.
• Seek client feedback and hold lessons-learned debriefs.
• Supporting the management team with the wider service development and new programme launches.
• Ensure that all programmes operate in line with ISO management systems and data protection protocols.
• Support colleagues in the administration of statutory programmes.
• Maintain accurate records and observe data protection protocols.
• Track and monitor performance against the service plan and KPIs
• Communicate with the delivery team daily via email, phone, video calls and in-person
• Act as a key point of contact, responding to queries and disseminating information
• Support colleagues and clients to problem-solve any challenges that arise
• Organise and attend meetings with colleagues and/or clients as required
• Coordinate training sessions and team meetings
• Proofread pieces of work to check for spelling, grammar, and content errors
• Prepare and issue letters and general administrative tasks to support the service.
What you’ll need
• Proven experience as an administrator, coordinator, or similar position
• Strong IT skills and competent in using Microsoft Office suite
• Excellent level of accuracy and attention to detail
• Good written and oral communication skills
• Able to work effectively in a fast-paced environment and meet deadlines
• Able to handle confidential information appropriately
• Enhanced DBS check
Role Specific Competencies:
1. Organisation and time management: coordinate tasks and activities to maximise effectiveness of your efforts and ensure deadlines are met.
2. Communication: able to convey information clearly and be receptive and responsive to others input.
3. Attention to detail: thorough when performing work and strives to achieve accuracy and consistency in all tasks.
4. Flexibility: respond positively to changes, adapt to customer needs, and persist in the face of unexpected challenges.
5. Customer service: apply effective interpersonal skills and problem-solving skills
6. Teamwork: developing effective relationships, maintain open lines of communication and work well with others.
7. Problem solving: overcome obstacles and challenges, come up with solutions and make effective and timely decisions.
What we offer:
• Competitive salary, company pension and life assurance
• Opportunities for learning, development, and career advancement
• 25 days annual leave in addition to UK bank and other public holidays
• Regular company competitions and social events
• Central Ipswich office less than 10 minutes from the train station and within walking distance of the town
Equal Opportunities
We aim to be an equal opportunity employer and encourage people from all backgrounds to apply.
